Service & Parts Director for Parker Lexus
Richard Greene has more than 20 years of experience in car dealership service management. He currently serves as the Service and Parts Director for Parker Lexus, Little Rock, AR, which earned a #1 in the nation customer satisfaction rating for all U.S. Lexus dealers under his leadership.
Prior to joining Parker Lexus in 2001 as Service Manager, Greene was Cadillac Shop Foreman for Mortiz Cadillac in Arlington, TX. He managed 25 technicians, four service advisors and service support staff and consulted with the GM Assembly Plant in Arlington, TX on Cadillac product issues.
Greene began his career at Sewell Village Cadillac in Dallas, where he received extensive training in customer satisfaction initiatives under the direction of dealership founder Carl Sewell, author of the international best seller, Customers for Life. While at Sewell, he completed his ATcon dealership fixed operations training; he has also completed Edward Deming training on production.
Greene is an honors graduate of the General Motors Automotive Service Educational Program (ASEP) and served on the GM ASEP Advisory Board from 1990-96.