This innovative application was designed specifically to give service advisors the ability to notify customers in real time via text messaging. Unotifi’s Communicator allows you to inform customers when their car is ready to go, or a special-order part has arrived, you can even use it to gain approval in the event an additional service is needed. The customer’s response can be seen in the communicator immediately, instead of wasting time playing telephone-tag.
In addition, the Unotifi Communicator provides salesman with a text alert when a customer walks into the dealership, enabling them to greet the customer, ask for referrals, and how they are enjoying their vehicle. This is particularly helpful when a customer comes in for their very first service appointment. This feature can also be used to notify sales when specific vehicles with specific dealer selected criteria are in the dealership, providing many upsell options.
Another powerful component of the Unotifi Communicator is the Opportunities feature – a daily work plan for your service BDC advisors and sales department that displays daily opportunities. Targeted opportunities will be available in the opportunities section of the Unotifi Communicator, containing customers who meet specific criteria. Some examples would be customers who declined services on their last visit or have not had their vehicle serviced recently. You can then contact these customers individually, resulting in increased service sales on a daily basis.
The Unotifi Communicator enables you to provide exceptional customer service in an efficient manner, so you never have to miss another sales opportunity again!