In a society that requires instant gratification and information, automotive dealers and after-market service centers are under pressure to respond to customer demands. Up to 75% of inbound phone calls to a dealer’s service department are from customers inquiring about the status of their vehicle. What do you do?
Since taking a phone call can be detrimental to time management, why not text your customer an update… before they call. With Unotifi, you gain access to text messaging tools that allow you to ensure your customers are being taken care of quickly, while maintaining a positive service experience. The Unotifi Communicator and mobile app allow you to keep your customers updated on the status of their vehicle, without bogging down your service team with unnecessary phone calls.