Technology

  • Convert customer data to actionable knowledge
  • Understand each customer’s value
  • Learn how to influence purchases
  • Develop new customer sales opportunities
  • Customize messaging to fit your customers

Customer Retention

  • Customer Appreciation Rewards System (CARS)
  • Personalized Information Page (PIP) online or iPhone app
  • Social media
  • Critical Op Codes – Multi Point Inspection (MPI)
  • Customer reviews – Surveys
  • Relevant offers
  • Intelligent couponing

Time Savings

  • Automatic service reminders
  • Access to social media
  • Real time marketing featuring two-way texting
  • Automatic text notification
  • iPhone/Android application
  • Mobile and online appointment scheduling

Engagement

Multi-marketing tools to get you noticed and keep your customers informed.

  • Direct mail delivery – Get postcards to your customers quickly by sending directly from the dealership, using local delivery.
  • Email – Grab your customer’s attention by sending them relevant information, such as, when factory maintenance is recommended, and appointment reminders.
  • TextWhen email doesn’t work, try getting your tech-savvy customers attention with an informative SMS message sent straight from your BDC’s desktop.
  • Opportunities – Have a customer who hasn’t been in for a while, or maybe you need to contact a list of people for a recall. We will create a BDC call lists specifically designed to let you know which customers you need to call and why.

Solid ROI

  • Better targeted communications
  • Green digital communication
  • Improved gross margins
  • Reactivate idle customers
  • More lines per RO
  • More ROs per advisor
  • More car sales
  • Low-cost program

Want to gain access to the most advanced CRM for the automotive industry?